How can I contact SnoutCo?
You can email us anytime at
Snoutco.store@gmail.com and our friendly customer care team will be happy to help with anything you need. We aim to respond within 24 hours on business days.
Do you ship worldwide?
Yes! We proudly ship to pet lovers all over the world.
Where do you ship from?
We partner with trusted suppliers and fulfillment centers both in the U.S. and internationally to deliver your orders as quickly and reliably as possible.
Can I change or cancel my order?
Because we process orders quickly, any changes or cancellations must be requested within 12 hours of placing your order. After that time, we can't guarantee changes, but you can always return unused items once you receive them.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX) and PayPal. All transactions are secure and encrypted.
When will my order be processed?
Orders are typically processed within 1-2 business days and shipped right after. please allow extra time during holidays or peak sale seasons.
How do I choose the right size for my pet?
Each product page includes sizing information help you pick the perfect fit. if you need more guidance, just email us with measurements and we'll help you choose.
Are your products safe for all pets?
Yes, all SnoutCo products are selected with safety and quality in mind. However, always supervise your pet when introducing a new toy or accessory and choose products appropriate for their size and chewing habits.
What if my arrives damaged or defective?
We stand behind our products. if your order arrives damaged or there's a quality issue, contact us right away with a photo, and we'll replace it or issue a full refund.
